FAQ

Frequently Asked Questions

01. What documents do I get when I consult you for a project proposal?

Upon complete payment you will receive PDF and Word doc versions of the project proposal and excel sheet for the budget along with the invoice as PDF.

02. What happens if I change my mind about the project idea or your consultation?

From the point a job number is given to you, we consider your project idea as final because by then you have paid an advance of 40% of the total cost and agreed to our terms and conditions. You only have the chance of discussing the particulars of hiring us or fine tuning flash changing the project idea until we initiate the contract with mutual agreement.

03. Any possible chances of refunding available?

As per the service agreement you may go through prior to entering into a service contract with us, we do not refund any of the payments made unless we could not deliver on time.

04. What if I can’t provide you access / travel & accomodation to my project location for M&E purposes?

You can hire rappertures if your project is event based and provide us with their clearly written reports and audio – video recordings of the event strictly for M&E purposes. We are also able to help you find suitable rapporteurs from your area if necessary.

05. How can I get an idea about the cost for M&E?

This depends solely on the scale of your project and the M&E planned you may choose from the given option. These plans are customizable and can be negotiated according to your needs.

06. What kind of report writing do you undertake?

We mainly undertake project reports (both final and interim) as well as annual reports for companies / other organizations and research reports.

07. What material can be expected from our end to write the report?

Depending on the size of the report, you will have to provide us with any written documents, data, logos, links and pictures associated with the report and any other reference material as deemed necessary.

08. What are the proofing services you provide?

We provide proofreading and copyediting services in English, Sinhala and Tamil languages.

09. On what basis do you charge when translating documents?

We translate documents per word basis regardless of the size and you will have to pay for the word count of the output document.

10. What is the policy adopted when translating documents with graphics or powerpoint presentations?

We accept PDF versions of the document for reviewing purposes, but you will have to provide us the source document in an editable format or at least the graphic or content associated with them for us to provide you a quality translation.

11. How do you protect the confidentiality of the document we provide and our discussions?

We respect your privacy and confidentiality of intellectual properties and we uphold our ethics and confidentiality standards in line with the international data protection standards. We use secure software for online discussions and virtual meetings while we make sure to erase all the documents and other resources / materials provided to us after the completion of every assignment. If there are any printed materials / hard copies you have provided, they will also be returned or destroyed at your discretion.

12. For web designing, what material can be expected from our end?

You will have two options.

The entire content for the website will have to be provided to us in advance in line with the structure of the website. You can also purchase the website domain and prefered hosting package and provide us with access.

We can purchase the domain and hosting package suitable for the website and create the content if you provide us with any written documents, data, logos, links and pictures associated with the website and any other resources as deemed necessary.

Let us write your story of success

Get in touch with us for any inquiries